Privacy Statement

Terms of Business

Booking / Cancellation Policy

 

Retail Investor Ltd - Booking / cancellation terms and conditions

 

 

1. Definitions

These are the terms and conditions governing the provision of training services by Retail Investor Ltd, or its subcontractors with the exclusion of any other oral or written statement or agreement whatever its legal character. 

• 'Customer' means the party or parties named as attendees on the course booking form. 

• 'Invoice' means an invoice for the charges delivered by Retail Investor Ltd to the customer.

2. General

These Terms and Conditions shall apply to all training carried out in the provision of services by Retail Investor Ltd to the Customer in accordance with any order confirmation authorised by the Customer. No additions to, or modifications of, these Terms and Conditions shall have effect unless expressly agreed in writing by both parties and expressed to be amendments to these Terms and Conditions. Retail Investor Ltd. employees or agents are not authorised to make any representations whatsoever concerning the provision of services unless confirmed by Retail Investor Ltd in writing. The Customer acknowledges that it does not rely on, and waives any breach of, any such representations that are not so confirmed.

3. Acceptance of order

I Bookings can be accepted at any time up to the course start date, subject to availability.
ii. A valid form of payment must be received from the Customer in order to reserve a place.
iii. Bookings can be made by online payment, BACS transfer, cash or cheque. Bookings are only confirmed once the Customer has received an email notification stating the confirmation from Retail Investor Ltd.

4. Substitutions, Rescheduling and Cancellations

I  It is the Customer's responsibility, having referred to the relevant Retail Investor Ltd course information, to ensure the course is suitable for the student's requirements.
ii. Bookings rescheduled by the customer within 0 to 14 days of the commencement date of the course will incur a £15 transfer fee.
iii. Bookings transferred by the customer more than 14 days before the commencement date of the course will incur no transfer fee; however the transferred course must be completed within 3 months of the commencement date of the original classroom booking.
iv. In the event that a customer cancels a booking for which a transfer has already taken place, this will incur a minimum 50% cancellation fee (see below).
v. In all circumstances, Retail Investor Ltd requires written notification of any transfers.
vi. Cancellations by customers made more than 21 days before course commencement will not incur cancellation charges.
vii. Cancellations within 0 to 7 days of course commencement will incur a 100% cancellation fee, between 8 and 21 days will incur a 50% cancellation fee.
viii. In all circumstances Retail Investor Ltd requires written notification of any cancellations.
Ix Retail Investor Ltd undertakes to provide the training course on the date specified except when external circumstances prevent this. In these circumstances Retail Investor Ltd will endeavour to re run the course on a mutually agreeable basis.
x Retail Investor Ltd. reserves the right to cancel a course, though we make every effort to ensure this does not occur. In the event of a course being cancelled by Retail Investor Ltd alternative dates will be proposed or a full refund of monies paid will be made to the customer.
xi. Retail Investor Ltd takes no responsibility for loss of profit and/or for any incidental, consequential special or indirect losses as a consequence of exceptional cancellations.

5. Sub-contracting

Retail Investor Ltd reserves the right to assign or sub contract its training courses to other appointed and approved personnel.

6. Pricing and Payment terms

i. All course fees are fixed and published by Retail Investor Ltd, however Retail Investor Ltd reserves the right to review and change prices.
ii. The course fee includes tuition, training material, Wi-Fi access and beverage refreshment as appropriate to the course.
iii The client agrees to pay for any loss or extra cost incurred by Retail Investor Ltd through the client's instructions or through failure in taking delivery on the part of the client, its servants or employees.

7. Course content

Our course listing is provided for information purposes only and does not constitute an offer for a particular course or program. Retail Investor Ltd constantly strives to improve the content of its courses and therefore reserves the right to modify the specification of a course without notice to the Customer. A course title, duration, cost, content and location are liable to change at any time.

8. Delegate Suitability

i It is the Customer's responsibility to ensure that the course is suitable for their requirements. All delegates should have read and understood the course outline and met the necessary prerequisites.
ii Retail Investor Ltd reserves the right to ask a delegate to leave the training event if the delegate does not meet the course prerequisites.
iii Retail Investor Ltd urges clients to support this policy, which is designed to protect the Customer's investment.
iv. All delegates will be required to abide by any site rules and regulations operating at the course location.

 

9. Force Majeure

Retail Investor Ltd shall be entitled to delay or cancel delivery or to reduce the amount delivered if it is prevented from, hindered in or delayed in the provision of services through any circumstances beyond its reasonable control including but not limited to strikes, lock outs, accidents, war, fire, acts of God, reduction in or unavailability of power, break down of plant or machinery or shortage or unavailability of raw materials from normal sources of supply.

10. Limitation of Liability and Indemnities

i. Except as may otherwise be expressly provided in these Terms and Conditions, all warranties, conditions, terms, undertakings and representations of any kind whatsoever, express or implied, whether by statute, common law or otherwise, are hereby excluded by Retail Investor Ltd to the fullest extent permitted by law and Retail Investor Ltd shall have no other obligation, duty or liability whatsoever in contract, tort, statute or otherwise to the Customer.
ii. Retail Investor Ltd represents and warrants that the services provided will be performed in a professional and skilful manner consistent with the professional standards and the general customs and practices of the industry.
iii. Retail Investor Ltd maximum aggregate liability for any and all losses, claims, demands, damages, costs and/or expenses of any kind whatsoever arising out of or in connection with any order confirmation and/or these Terms and Conditions (whether in contract, tort, by statute or otherwise) shall not, in total, exceed the amount actually paid by the Customer to Retail Investor for the services which are the subject of the order confirmation in question.
iv. Without prejudice to the generality of the foregoing, Retail Investor Ltd shall not be liable to the Customer (whether in contract, tort, by statute or otherwise) for loss of profits and/or for any incidental, consequential, special or indirect loss or damage arising out of or in connection with any order confirmation and / or these Terms and Conditions, including but not limited to:

(a) loss of use; (b) loss of goodwill; (c) loss and/or corruption of data; (d) loss of information; (e) loss of business; (f) loss of goods; (g) loss of anticipated savings; (h) loss of revenue; (i) down time; (j) any damage relating to the procurement by the Customer of any substitute services.
v. For the avoidance of doubt, neither the types of loss and/or damage specified in sub-clauses 12.5 (a) through (j) inclusive above nor any similar types of loss and/or damage shall constitute direct loss for the purposes of these Terms and Conditions and/or any order confirmation.
vi. For the avoidance of doubt, nothing in these Terms and Conditions and/or any order confirmation shall restrict and/or exclude in any way Retail Investor Ltd, liability for (a) death or personal injury resulting from the negligence ofRetail Investor Ltd, its officers and/or employees; and/or (b) fraudulent misrepresentation. The Customer is liable for any loss, damage or injury to Retail Investor Ltd staff or their property which may arise whilst working at the Customer location and is due to negligence or breach of statutory duty by the Customer.
vii. Retail Investor Ltd accepts no liability for the failure of any third party hardware, software and / or systems which may be the subject of any Retail Investor Ltd services: this includes failure to meet its operating specification.
viii.No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of Retail Investor Ltd or the copyright owner.
ix. All Intellectual Property Rights for any product or service remain the property of Retail Investor Ltd, unless otherwise stated or agreed.

 

Disclaimer:
The information contained in all Retail Investor's Training coursework & literature is distributed on an "As Is" basis, without warranty. While every precaution has been taken in the preparation of the training courses and associated literature, neither the author nor Retail Investor, shall have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the instructions contained in the coursework or by the computer software and hardware products described in it.